Terms of service

Welcome to OuterForm ("OuterForm", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

By accessing our website or purchasing products from OuterForm, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. Eligibility

By using our website, you represent and warrant that:

You are at least 18 years old or the age of majority in your jurisdiction.
You have the legal capacity to enter into a binding agreement.
Any information you provide is accurate, current, and complete.

2. Products and Services

OuterForm designs and sells technical workwear apparel and related products.

We reserve the right to:

Modify or discontinue products at any time.
Limit product availability by region or customer.
Refuse orders at our discretion.
Correct errors in product descriptions, pricing, or availability.

All product descriptions, specifications, and images are provided for informational purposes. Actual products may vary slightly due to manufacturing processes, display settings, and material variations.

3. Pricing and Payments

All prices displayed on our website are listed in the applicable currency and are subject to change without notice.

You agree to provide current, complete, and accurate payment information for all purchases.

By placing an order, you authorize OuterForm and its payment providers to charge the selected payment method for the full purchase amount, including applicable taxes, duties, and shipping fees.

4. Orders and Acceptance

Submission of an order does not guarantee acceptance.

We reserve the right to:

Reject or cancel any order.
Limit quantities purchased.
Refuse transactions suspected of fraud or unauthorized activity.
Cancel orders due to pricing errors or inventory discrepancies.

If payment has already been processed for a cancelled order, a refund will be issued.

5. Shipping and Delivery

Delivery times are estimates only and are not guaranteed.

OuterForm is not responsible for delays caused by:

Courier services
Customs processing
Weather events
Labor disruptions
Circumstances beyond our reasonable control

Risk of loss and ownership transfer to the customer upon delivery to the shipping address provided during checkout.

6. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

By purchasing from OuterForm, you agree to the terms outlined in that policy.

7. Account Registration

If you create an account, you are responsible for:

Maintaining the confidentiality of your login credentials
Restricting unauthorized access to your account
All activity occurring under your account

You agree to notify us immediately of any unauthorized account use or security breach.

8. Intellectual Property

All content on the OuterForm website, including but not limited to:

Logos
Branding
Product designs
Images
Graphics
Text
Videos
Website design

is owned by or licensed to OuterForm and protected by applicable intellectual property laws.

You may not:

Copy
Reproduce
Distribute
Modify
Reverse engineer
Commercially exploit

any content without prior written permission.

9. User Conduct

You agree not to:

Use the website unlawfully
Attempt to gain unauthorized access to systems or data
Interfere with website functionality
Upload malicious software or code
Engage in fraudulent activities
Violate the rights of others

We reserve the right to suspend or terminate access for violations of these Terms.

10. Product Use and Safety

OuterForm products are designed for general workwear and apparel purposes.

Unless expressly stated, our products:

Are not certified personal protective equipment (PPE)
Are not intended to provide protection against workplace hazards
Should not be relied upon as safety equipment

Customers are responsible for determining whether a product is suitable for their intended use.

11. Disclaimer of Warranties

Except as required by applicable law, all products and services are provided on an "as is" and "as available" basis.

OuterForm makes no warranties, express or implied, including but not limited to:

Merchantability
Fitness for a particular purpose
Non-infringement
Uninterrupted website availability

Nothing in these Terms excludes warranties that cannot be legally excluded under applicable law.

12. Limitation of Liability

To the maximum extent permitted by law, OuterForm, its directors, employees, affiliates, suppliers, and partners shall not be liable for any:

Indirect damages
Consequential damages
Incidental damages
Special damages
Loss of profits
Loss of business opportunities
Loss of data

arising from or related to the use of our website, products, or services.

Where liability cannot be excluded by law, our total liability shall be limited to the amount paid by you for the relevant product or service.

13. Indemnification

You agree to indemnify and hold harmless OuterForm, its officers, employees, affiliates, and agents from any claims, damages, liabilities, costs, or expenses arising from:

Your use of the website
Your violation of these Terms
Your infringement of any third-party rights

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

15. Third-Party Services

Our website may contain links to third-party websites, services, or applications.

OuterForm is not responsible for:

Third-party content
Third-party privacy practices
Third-party products or services

Your interactions with third parties are governed by their own terms and policies.

16. Force Majeure

OuterForm shall not be liable for any delay or failure to perform resulting from events beyond our reasonable control, including:

Natural disasters
Fires
Floods
Power outages
Government actions
Labor disputes
Internet or telecommunications failures

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa, without regard to conflict of law principles.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa, unless otherwise required by applicable consumer protection laws.

18. Changes to These Terms

We may update these Terms from time to time.

Changes become effective upon posting on our website. Continued use of the website after changes are published constitutes acceptance of the revised Terms.