Refund policy

At OuterForm, we take pride in creating durable, high-performance technical workwear. If you are not completely satisfied with your purchase, we are here to help.

Please read this Return & Refund Policy carefully before requesting a return, exchange, or refund.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that the item:

Is unused and unworn
Is in its original condition
Has all original tags attached
Is returned in its original packaging where possible
Is accompanied by proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these conditions.

2. Exchanges

We offer exchanges for:

Incorrect sizing
Defective products
Incorrect items received

If you would like to exchange an item, please contact us within 30 days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or store credit.

3. Defective or Damaged Products

If your item arrives damaged, defective, or faulty, please contact us within 7 days of receiving your order.

Please provide:

Your order number
A description of the issue
Clear photographs showing the defect or damage

Once reviewed, we will arrange a replacement, repair, store credit, or refund at our discretion and in accordance with applicable consumer protection laws.

4. Incorrect Orders

If you receive the wrong item, please notify us within 7 days of delivery.

We will provide instructions for returning the incorrect item and will ship the correct product at no additional cost.

5. Non-Returnable Items

The following items cannot be returned unless defective or required by law:

Gift cards
Final sale or clearance items marked as non-returnable
Customized or personalized products
Items showing signs of wear, washing, alteration, or misuse
Products returned without original tags where applicable

6. Return Shipping

Customer-Initiated Returns

For returns due to:

Change of mind
Incorrect size selection
Preference changes

The customer is responsible for return shipping costs unless otherwise stated.

Our Error or Defective Products

If the return is due to:

Defective workmanship
Manufacturing faults
Shipping damage
Incorrect items sent by OuterForm

OuterForm will cover reasonable return shipping costs.

7. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method used during purchase.

Please allow:

3–5 business days for return inspection
5–10 business days for payment providers and banks to process refunds

Processing times may vary depending on your financial institution.

8. Shipping Charges

Original shipping charges are generally non-refundable unless:

The product was defective
The wrong item was shipped
Refund of shipping costs is required by applicable law

9. Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it will be subject to this Return & Refund Policy.

To request a cancellation, contact us as soon as possible after placing your order.

10. Consumer Rights

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws.

Customers may be entitled to additional rights under local laws, including the Consumer Protection Act, 2008 (South Africa) and other applicable regulations.