Privacy policy

At OuterForm ("OuterForm", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, purchase our products, engage with our services, or otherwise interact with us.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

Full name
Email address
Phone number
Billing address
Shipping address
Company name (if applicable)
Payment information
Account login credentials
Customer support communications

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

IP address
Browser type and version
Device information
Operating system
Website usage data
Referral URLs
Pages viewed
Date and time of access

Cookies and Similar Technologies

We may use cookies, pixels, analytics tools, and similar technologies to:

Improve website functionality
Remember user preferences
Analyze website traffic
Measure marketing effectiveness
Enhance user experience

You can control cookie settings through your browser preferences.

2. How We Use Your Information

We may use your information to:

Process and fulfill orders
Deliver products and services
Manage customer accounts
Provide customer support
Communicate regarding purchases and inquiries
Send transactional notifications
Improve our products and website
Personalize user experiences
Detect fraud and security threats
Comply with legal obligations
Conduct marketing and promotional activities where permitted by law

3. Marketing Communications

With your consent where required by law, we may send promotional emails, newsletters, product updates, and special offers.

You may unsubscribe from marketing communications at any time by:

Clicking the unsubscribe link in our emails
Contacting us directly

Even if you opt out of marketing communications, we may continue to send service-related messages regarding your account or orders.

4. Payment Processing

Payments made through our website are processed by third-party payment providers. We do not store complete payment card details on our servers.

Our payment partners may collect and process payment information in accordance with their own privacy policies and security standards.

5. How We Share Information

We may share personal information with:

Service Providers

Third-party providers that assist us with:

Payment processing
Shipping and logistics
Website hosting
Analytics
Marketing
Customer support

Legal Requirements

We may disclose information when required by law or when necessary to:

Comply with legal obligations
Respond to lawful requests
Protect our rights
Prevent fraud or security issues

Business Transfers

If OuterForm undergoes a merger, acquisition, sale of assets, or business restructuring, personal information may be transferred as part of that transaction.

We do not sell personal information to third parties.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence.

Where required by law, we implement appropriate safeguards to protect personal information during international transfers.

7. Data Retention

We retain personal information only for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce agreements

When information is no longer required, we will securely delete or anonymize it where practicable.

8. Data Security

We implement reasonable technical, administrative, and physical safeguards designed to protect personal information from:

Unauthorized access
Disclosure
Alteration
Loss
Misuse

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

Access to your information
Correction of inaccurate information
Deletion of personal information
Restriction of processing
Objection to processing
Data portability
Withdrawal of consent

To exercise any applicable privacy rights, please contact us using the information below.

10. Children's Privacy

OuterForm products and services are not directed toward children under the age of 13 (or the applicable minimum age in your jurisdiction).

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.

We encourage users to review the privacy policies of any third-party websites they visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website following any updates constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions regarding this Privacy Policy or how we handle personal information, please contact:

OuterForm
Email: support.outerform@gmail.com

South Africa (POPIA) Addendum

If you are located in South Africa, your personal information is processed in accordance with the Protection of Personal Information Act, 2013 (POPIA). You have the right to: